Shipping policy

Shipping Policy

  1. WE provide worldwide shipping. Shipping rate will be calculated once shipping address is provided. If your shipping address in not within our delivery area, please contact our Customer Service for assistance.
  2. Before payment, Shipping fee will be shown in Grand Total.
  3. Parcel will be handed over to the relevant delivery partner accordingly.
  4. Confirmation email will be sent to you once payment done. Tracking link will be sent to you via e-mail or Whatsapp to ensure that you can track on your parcel at any point of time.
  5. For Oversea customers, please take note that your local government might charge on tax and duty when it reaches your Country. Customer needs to bear on the cost incurred.
  6. According to normal shipping, once your parcel is released from local immigration, parcel will be handed over to the local delivery partner.
  7. Please contact the delivery agent to make appointment if unable to receive the parcel on the designated shipping day.
  8. Order confirmation and Order closing is every Monday to Friday before 10 am (Except for Public Holiday it will be the next working days)
  9. After Order confirmation, will arrange for delivery in the next working day, except Weekends and public holiday.
  10. Estimated delivery days (not including arranging and packaging days)
    West Malaysia: 3 – 5 working days
    East Malaysia: 14 – 20 working days
    Singapore: 3 – 5 working days
    Other country: 7 – 20 working days
    *all delivery time is based on delivery partner working hours
  11. All parcel will be delivered from Monday to Friday by courier service, excluding weekends and public holiday.
  12. On any public holidays (according to the country or state), the courier company does not provide delivery services. Please expect the package to arrive on the next working day.
  13. Delivery may be delayed during Promotional Period and Festive Seasons, please be patient and wait for few more days.
  14. We have designated logistic partner/s in Malaysia and overseas, this is to avoid parcels being delayed during delivery process. Our target is to ensure all orders will be received by our Customers in the promised time, unless it is due to any unforeseen circumstances.
  15. If your postcode is not within our delivery range, we would suggest you to re-select a new delivery address OR you can contact our customer service through  +6016-9332122
  16. We will not refund admin fee and delivery charges.